Terms of Service

Effective date: September 9, 2026

These Terms of Service ("Terms") govern access to and use of Shifti (the "Service"), a workforce scheduling, time clock, and time-off platform provided by CRC Group Ltd ("CRC Group," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a company or other organization, you represent that you have the authority to bind that organization, and "you" refers to both you and that organization.

1. The Service

Shifti helps organizations schedule shifts, track employee time clock and breaks, manage paid time off and shift swaps, and record related attendance and wage information. Shifti is a multi-tenant service: each customer organization (a "Company") has its own workspace, and access within a Company is controlled by the roles that Company's administrators assign (e.g. admin, manager, employee).

2. Accounts & Eligibility

You must be at least 18 years old to create an account. You are responsible for providing accurate account information, for keeping your login credentials confidential, and for all activity that occurs under your account. Company administrators are responsible for the accounts they create or invite for their employees, and for promptly removing access when an employee's access should end. Notify us immediately at [email protected] if you suspect unauthorized use of an account.

3. Acceptable Use

You agree not to: use the Service for any unlawful purpose; attempt to access another Company's data or another account without authorization; interfere with or disrupt the integrity or performance of the Service; reverse engineer or attempt to extract the source code of the Service except as permitted by law; or enter into the Service any information you do not have the right to enter (for example, personal information about an employee that you are not authorized to collect or process).

4. Your Data & Ownership

As between you and us, your Company retains all rights to the scheduling, employee, and attendance data it submits to the Service ("Company Data"). You grant us a limited license to host, process, and display Company Data solely to provide and support the Service. You are responsible for ensuring that you have the necessary rights and permissions to submit any employee or personal information into the Service, and for complying with any laws that apply to your use of that information as an employer.

5. Subscriptions & Billing

Access to the Service is currently arranged directly with CRC Group on the pricing and billing terms agreed between us and your Company (for example, by invoice). We will provide reasonable advance notice of any change to your pricing before it takes effect. Fees are non-refundable except as required by law or as we otherwise agree in writing.

6. Termination

You may stop using the Service at any time. We may suspend or terminate access to the Service if you materially breach these Terms, if required by law, or if your subscription arrangement with us ends. Upon termination, we will make Company Data available for export for a reasonable period upon request, after which it may be deleted from our systems.

7. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, CRC Group will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising out of or relating to your use of the Service. Our total liability arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim.

8. Governing Law

These Terms are governed by the laws of the Province of Alberta, Canada, without regard to its conflict of laws principles, and the courts located in Alberta will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

9. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by posting the updated Terms on this page and updating the effective date above. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms can be sent to [email protected].

CRC Group Ltd
Alberta, Canada